Return and Refund Policy
Thank you for shopping with Lensuge. We strive to ensure your satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To qualify for a return:
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Item must be unused, in original condition, and in original packaging.
How to Initiate a Return
Email us at contact@lensuge.shop with the following:
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Your order number
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The item(s) you wish to return
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The reason for return
Our customer service team will provide a return authorization and guide you through the process.
Return Shipping
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You are responsible for return shipping costs unless the return is due to our error or a defective product.
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We recommend using a trackable shipping method to ensure safe delivery.
Refund Processing
Once we receive and inspect your return, we’ll notify you by email whether your refund is approved.
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If approved, a refund will be issued to your original payment method.
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Processing times may vary depending on your payment provider.
Exchanges
To exchange an item, please follow the return process and then place a new order for the item you want. We treat exchanges as separate transactions.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at contact@lensuge.shop. We’ll arrange for a replacement or issue a full refund, as appropriate.
Contact Information
Questions or concerns? Reach out to us anytime at contact@lensuge.shop. We’re here to assist you.
Policy Updates
Lensuge reserves the right to update or modify this Return and Refund Policy at any time. Changes take effect immediately upon being posted to our site.
Thank you for choosing Lensuge. We value your trust and are committed to your satisfaction.